Customer Service Form

Community Development Department
Customer Service Evaluation

To help us evaluate our process, please take a moment to complete this questionnaire.  This survey is intended to assess the quality of customer service you received during the permitting process.

1, Customer Information (Optional)
Name:

Email:

Phone:

Project Number

Date

Company

Role
 Owner    Architect    Engineer    Other

Please check here if you would like to be contacted by a Planning Division Manager

2. Type of Permit applied for: (Check all that apply)
Land Use Permit (CUP, Planned Development Permit, Plan Review
Land Division (Tract Map, Parcel Map
Zoning Clearance
Business Permitting
Other (Please Specify)


3. Please provide your overall impression of services based on whether the staff encounters were courteous, professional, and responsive.
Building and Safety 
Code Compliance
Planning

4. Did you find the information and/or guidance provided by the staff beneficial?   Yes   No

5. Prior to submitting your project, did you receive input from the Pre-Application Review?  Yes   No

6. Did you use the Planning Division Website to look up information or download forms?   Yes   No

7. Please provide any general comments or improvements you would like to see:


     

 

 

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